Returns and Refunds
Return eligibility depends on the product, its condition, fulfilment arrangements, and applicable consumer law. This page does not limit mandatory legal rights.
Contact us before returning
Email royalsouqofficial1@gmail.com with your order number, item, and reason. For damaged, defective, or incorrect items, include clear photos where possible.
Approval and condition
Please wait for our instructions before sending an item back. We will confirm eligibility, return address, and method. Items may need to be unused and complete in original packaging unless faulty or applicable law says otherwise.
Return shipping and refunds
Return shipping responsibility depends on the reason, order terms, and applicable law. Do not send items to a supplier or fulfilment address without our written instructions. After a request is assessed and approved, we will explain the refund amount and method; timing may depend on your payment provider or bank.
Damaged or incorrect orders
Please notify us as soon as reasonably possible after delivery. Contact royalsouqofficial1@gmail.com for assistance.